The Journal of

ORIGINAL   ARTICLE
 
Received:2018/07/23                                         Accepted:2018/09/10
 
 
Patients Satisfaction from the Appointment Schedule; a case study in Shahid Sadoughi Specialized Clinic in Yazd
 
Hossein Aghabagheri(Ph.D._S)¹, Ali Mohaghar(Ph.D.)², Aliyeh Kazemi(Ph.D.)³, Seyed Saeed Mazloomi Mahmoodabad(Ph.D.)⁴
 
1.PhD , Department  of Operational Research Management, Faculty of Management, University of Tehran, Tehran, Iran.
2.Professor, Department  of Industrial Management, Faculty of Management, University of Tehran, Tehran, Iran.
3.Corresponding Author:Associate Professor  Department of Industrial Management, Faculty of Management, University of Tehran, Tehran, Iran.     Email: aliyehkazemi@ut.ac.ir      Tel:02161117771
4.Professor , Department of Human Ecology, School of Public Health, Shahid Sadoughi University of Medical Sciences, Yazd, Iran.
 
Abstract
 
Introduction: Health services rendered by hospitals play an important role in satisfying the society. In this study, the level of patients satisfaction from the appointment schedule of the specialized clinic of Shahid Sadoughi in Yazd wasexamined.
Methods: The present descriptive-analytical research was conducted among patients with completed treatment steps using the random sampling method. A questionnaire was administered for data collection. T-test and Pearson correlation were applied to analyze the data.
Results:  The general satisfaction of patients had a significant relationship with  their gender and the city where they live. Men's general satisfaction was higher than that of women. Moreover, public satisfaction of native patients was higher than non-natives. Satisfaction with the appointment had a positive correlation with the waiting times, distribution of appointments, exact time appointments, choice of therapist, and consideration of preferences.
Conclusion: The number of clients who needed treatment in various medical disciplines was relatively significant and a high percentage of patients met one physician more than once. Many clients who referred to the clinic with a prior choice of a specialist had above-average satisfaction with the provided services. However, due to the relative dissatisfaction of some patients, it is necessary to have appropriate plans to eliminate the weaknesses and improve the conditions.
 
Keywords: Patients' satisfaction, Appointment schedule, Hospital health care services
Conflict of interest: The authors declared that there is no conflict of interest.
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