The Journal of

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Introduction: In Total Quality Management, Quality is not only an admirable phenomenon but also is a customer inalienable right and will be created through the involvement and participation of all employees, managers and customers of an organization. This study was designed to evaluate staff attitudes in teaching hospitals of Yazd in the field of Total Quality Management by using fuzzy logic.

Methods: This was a descriptive, analytical, cross – sectional study. Research population, were all staff in teaching hospitals of Yazd that among them 235 people were randomly Stratified, selected and studied. Data for this study were collected through a questionnaire. Since the theory of fuzzy is more suitable approach for measuring linguistic variables, so this paper determines the attitude of staff in the field of Quality Management by the use of fuzzy logic.

Results: Results showed that the dimensions of the “Identification and training of staff," "empowerment and teamwork of Employees" and "support and leadership of the top management organization" respectively ranked first, second and third importance In terms of staff.

Conclusion: Criteria of identification and training of staff and teamwork and support and leadership of the top management organization are Important in motivating Total Quality Management. So in total quality management improve programs, these aspects should be prioritized according to the degree of importance and effort to improve the quality of service.

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Introduction: The audit process planning is a fundamental basis in the exercise of audit process. The peresent study aimed to identify the impact of the audit process planning on the total quality management. That audit planning as independent variable including audit process planning, preparing audit strategy, documenting audit process, and Total Quality Management.as dependent variable.
Methods: for this reason 2 parted questionnaire including audit process planning under standard 300 and total quality management were used as.To gathering data. The population is composed of 310 employed auditors in institutions of Iranian Association of Certified Public Accountants and and 172 samples was selected by utilizing from Corcoran formula… Using stratified sampling, 172 samples are selected that finally 111 useable questionnaire were acquired.
Results: This study showed that the planning of the audit process has a significant effect on the quality management (p = 0.004) and direct (r = 0/358), the designing of the audit plan for comprehensive quality management (P = 0.001) p) and direct (r = 0/512) and documenting the audit process on total quality management has a significant effect (p = 0.001) and direct (r = 0.5557).
Conclusion: The results of the study of approving hypotheses was under investigation. So it can be concluded that there is a statistically significant impact of audit process planning under Auditing Standard (300) on the Total Quality Management. were the greatest impacts for the variable of documenting audit process.