Volume 23, Issue 5 (12-2024)
TB 2024, 23(5): 66-80 |
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Ethics code: IR.IAU.SHK.REC.1402.146
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rahmanipour M, motaghi M. Investigating the Relationship between Occupational Stressors and Behavioral Deviation with the Mediating Role of Organizational Support in Health Care Workers of Najaf Abad City in 2024. TB 2024; 23 (5) :66-80
URL: http://tbj.ssu.ac.ir/article-1-3665-en.html
URL: http://tbj.ssu.ac.ir/article-1-3665-en.html
Faculty of Health , Monika3005@yahoo.co.uk
Keywords: organizational support, occupational stressors, behavioral deviation, health care workers, Najaf Abad
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Investigating the Relationship between Occupational Stressors and Behavioral Deviation with the Mediating Role of Organizational Support in Health Care Workers of Najaf Abad City in 2024
Mohammadamin Rahmanipour(M.A.s)1, Monika Mottaghi(Ph.D.)2
1.Master's student of Management of health and treatment services, Shahrekord Islamic Azad University, Shahrekord, Iran.
2.Corresponding Author: Assistant Professor Management of health and treatment services, Shahrekord Islamic Azad University, Shahrekord, Iran. Email:Monika3005@yahoo.co.uk Tel:03833361000-9
Abstract
Introduction: The purpose of this study was to investigate the relationship between occupational stressors and behavioral deviation with the mediating role of organizational support in health care workers in Najaf Abad city.
Methods: The present cross-sectional correlational study was conducted on health care workers in Najaf Abad city. In this study, all 152 health care workers were selected by total population sampling method and participated in the study after obtaining informed consent, and questionnaires were distributed among them in person. The questionnaire used in this study had four parts, the first part of which was the demographic characteristics questionnaire. In order to evaluate the behavioral deviation, the Binet and Robinson questionnaire was used. In order to evaluate the organizational support, Eisenberger et al.'s organizational support questionnaire was used, and Mohammadreza Saffarzadeh's questionnaire was used to investigate job stressors. The data were analyzed using SPSS version 26.
Results: It was observed that 83/33% of health care workers were at an average level of occupational stressors. Moreover, 63/33% of health care workers were at a weak level of behavioral deviation. The mean (standard deviation) of the organizational support variable in the studied sample was 28/08 (1/23). A positive and statistically significant relationship was observed between the variable of occupational stressors and the variable of behavioral deviation (p<0/05).
Conclusion: By increasing the variable of occupational stressors, the behavioral deviation of health care workers also increases to a small amount, and also by increasing the variable of organizational support, the occupational stressors of health care workers decreases to a small amount. Organizations should consider the periodic measurement of the index of occupational stressors of employees to know the level of this index and take timely action.
Keywords: organizational support, occupational stressors, behavioral deviation, health care workers, Najaf Abad
1-Younus S, Danish RQ, Sair SA & et al. Mediating role of information silence between destructive leadership and counterproductive work behaviour: evidence from the tanners' sector of Pakistan. International Journal of Business Excellence. 2022;26(1):115.
2-Cao W, Li PC, van der Wal R & et al. Leadership and workplace aggression: A meta-analysis. Journal of Business Ethics. 2023;186(2):347-67.
3-Szostek D, Balcerzak AP, Rogalska E & et al. Personality Traits and Counterproductive Work Behaviors: the Moderating Role of Demographic Characteristics. Economics & Sociology. 2022;15(4):231-63.
4-Anis M, Emil D. The impact of job stress on deviant workplace behavior: the mediating role of job satisfaction. American Journal of Industrial and Business Management. 2022;12(1):123-34.
5-Sultana S, Subat A, Bhuiyan MN. The relationship between job stress and workplace deviant behaviors: A study on bank employees in Bangladesh. Bangladesh Journal of Multidisciplinary Scientific Research. 2021;4:14-24 (1).
6-Haghighinezhad G, Atashzadeh-Shoorideh F, Ashktorab T & et al. Relationship between perceived organizational justice and moral distress in intensive care unit nurses. Nursing ethics. 2019;26(2):460-70.
7-Saufi NF, Anuar NE. Work stress and employee deviance on employees in putrajaya marriott hotel. Organised by: centre for language studies and generic development. 2018:178.
8-Yuniati D, Trisnawati AD, Rochmah TN. How is Patient Safety Culture, Perceived Organizational Support, and Contextual Performance Impacts Adverse Events? Biomolecular and Health Science Journal. 2022;5(2):93-8.
9-Ali ARAH. The Impact of Islamic Work Ethic and Perceived Organizational Support on Organizational Commitment of Islamic Bank Employees: The Role of Felt Obligation as Mediator: University of Malaya (Malaysia); 2019 15(2):373 – 394.
10-Ravalier JM. Psycho-social working conditions and stress in UK social workers. The British Journal of Social Work. 2019;49(2):371-90.
11-Ghayour Baghbani SM, Pourang A, Hoshyar V & et al. The effect of occupational stress on organizational citizenship nurses' behaviors: analyzing the role of organizational support. Quarterly Journal of Nursing Management. 2018;7(1):41-50.
12-Bennett RJ, Robinson SL. Development of a measure of workplace deviance. Journal of applied psychology. 2000;85(3):349.
13-Mahdi FS, Ghalavandi H. Investigating the mediating role of academic self-sufficiency and basic psychological needs in the relationship of social skills and social intelligence with academic achievement. 2024, 6(1), 351-372.
14-Eisenberger R, Huntington R, Hutchison S & et al. Perceived organizational support. Journal of Applied psychology. 1986;71(3):500.
15-Bekhradi Nasab V, Ahmadi M. Analyzing the Effect of Perceived Organizational Support on Organizational Citizenship Behavior with the Mediating Role of Organizational Indifference. Innovation Management and Operational Strategies. 2022;3(2):176-95.
16-Afshari M, Hejazi E, Ejei J & et al. A study of psychometric properties of Future Time Perspective Scale (FTPS) and its relation to academic achievement. Journal of Psychology. 2018. 22(2), 122–138.
17-Sheikhi S, Razavan B, Allahyari T. Investigation of the relationship between occupational stress and job burnout among bank employees. Health Science Monitor. 2023;2(4):217-24.
18-Aoki M, Aoki M, Kiewkarnka B & et al. Job stress among nurses in public hospitals in Ratchaburi province, Thailand. 2010; 9(1):19-27.
19-Hamidi Y, Bashirain S, Babamiri M & et al. Relationship between Stress and burnout of health workers. 2018; 5(1): 35-43.
20-Khatooni M, Mollahasan M, Khoainiha S. Job stress and its related factors in accountant employees of Qazvin University of Medical Sciences. 2011; 8(2):66-76.
21-Khorasanitorghi H. The relationship between job burnout and deviant behavior studied: North Khorasan Sports and Youth Directorate. Scientific Quarterly Journal of Applied Researches in Sports Management. 2016;4(3):79-90.[Persian]
22-Heidari A, Kazemi SB, Kabir MJ & et al. Relationship Between Turnover Intention and Perceived Organizational Support in Nurses of Hospitals in Gorgan, Iran. Journal of Modern Medical Information Sciences. 2023;9(3): 234-45.
23-Erfan Y, Mahnaz SH, Irfan Yen & et al. Perceived organizational support and quality of work life of operational staff of Tehran Emergency Center in 2021.[Persian]
24-Gorji HA, Etemadi M, Hoseini F. Perceived organizational support and job involvement in the Iranian health care system: A case study of emergency room nurses in general hospitals. Journal of education and health promotion. 2014; 3(1):58.
25-Kaffashpor A, Shojaean A, Alaghebandi Hosieni Toosi M. Effect of perceived organizational support on organizational citizenship behaviors with emphasis on the mediating role of job satisfaction. Iranian Journal of Nursing Research. 2017;12(1):42-8.
26-Khrais H, Higazee MZA, Khalil M & et al. Impact of organizational support on nursing job stressors: a comparative study. Health Science Journal. 2018;12(4):1-6.
27-Safari Y, Asadi M, Khalijian S & et al. Analysis of relationships between organizational support, trust and organizational commitment among nurses. 2018.
28-Omar F, Halim FW, Zainah A & et al. Stress and job satisfaction as antecedents of workplace deviant behavior. World Applied Sciences Journal. 2011;12(16):45-51.
29-Christian JS, Ellis AP. The crucial role of turnover intentions in transforming moral disengagement into deviant behavior at work. Journal of business ethics. 2014;119:193-208.
30-Shahed Z, Rabee Z. Designing a model to control the deviant behavior of hotel and hospital employees according to perceived organizational support, job burnout and job satisfaction. 2023. [Persian]
31-Ghayour Baghbani SM, Pourang A, Hoshyar V & et al. The effect of occupational stress on organizational citizenship nurses' behaviors: analyzing the role of organizational support. Quarterly Journal of Nersing Management. 2018;7(1):41-50.
32-Azim A, Hassan MS, Zaid DS & et al The influence of supervisor support, organizational trust on Workplace deviant behavior: do psychological contract matter. International Journal of Academic Research in Business and Social Sciences. 2020;10 (2).
33-Mohsen G, Shirin N. The relationship between stress, emotional burnout and organizational deviant behaviors in Zob Ahan Joint Stock Company "Evidence for the stress-burnout (imbalance)-compensation model". 2008.[Persian]
Mohammadamin Rahmanipour(M.A.s)1, Monika Mottaghi(Ph.D.)2
1.Master's student of Management of health and treatment services, Shahrekord Islamic Azad University, Shahrekord, Iran.
2.Corresponding Author: Assistant Professor Management of health and treatment services, Shahrekord Islamic Azad University, Shahrekord, Iran. Email:Monika3005@yahoo.co.uk Tel:03833361000-9
Abstract
Introduction: The purpose of this study was to investigate the relationship between occupational stressors and behavioral deviation with the mediating role of organizational support in health care workers in Najaf Abad city.
Methods: The present cross-sectional correlational study was conducted on health care workers in Najaf Abad city. In this study, all 152 health care workers were selected by total population sampling method and participated in the study after obtaining informed consent, and questionnaires were distributed among them in person. The questionnaire used in this study had four parts, the first part of which was the demographic characteristics questionnaire. In order to evaluate the behavioral deviation, the Binet and Robinson questionnaire was used. In order to evaluate the organizational support, Eisenberger et al.'s organizational support questionnaire was used, and Mohammadreza Saffarzadeh's questionnaire was used to investigate job stressors. The data were analyzed using SPSS version 26.
Results: It was observed that 83/33% of health care workers were at an average level of occupational stressors. Moreover, 63/33% of health care workers were at a weak level of behavioral deviation. The mean (standard deviation) of the organizational support variable in the studied sample was 28/08 (1/23). A positive and statistically significant relationship was observed between the variable of occupational stressors and the variable of behavioral deviation (p<0/05).
Conclusion: By increasing the variable of occupational stressors, the behavioral deviation of health care workers also increases to a small amount, and also by increasing the variable of organizational support, the occupational stressors of health care workers decreases to a small amount. Organizations should consider the periodic measurement of the index of occupational stressors of employees to know the level of this index and take timely action.
Keywords: organizational support, occupational stressors, behavioral deviation, health care workers, Najaf Abad
1-Younus S, Danish RQ, Sair SA & et al. Mediating role of information silence between destructive leadership and counterproductive work behaviour: evidence from the tanners' sector of Pakistan. International Journal of Business Excellence. 2022;26(1):115.
2-Cao W, Li PC, van der Wal R & et al. Leadership and workplace aggression: A meta-analysis. Journal of Business Ethics. 2023;186(2):347-67.
3-Szostek D, Balcerzak AP, Rogalska E & et al. Personality Traits and Counterproductive Work Behaviors: the Moderating Role of Demographic Characteristics. Economics & Sociology. 2022;15(4):231-63.
4-Anis M, Emil D. The impact of job stress on deviant workplace behavior: the mediating role of job satisfaction. American Journal of Industrial and Business Management. 2022;12(1):123-34.
5-Sultana S, Subat A, Bhuiyan MN. The relationship between job stress and workplace deviant behaviors: A study on bank employees in Bangladesh. Bangladesh Journal of Multidisciplinary Scientific Research. 2021;4:14-24 (1).
6-Haghighinezhad G, Atashzadeh-Shoorideh F, Ashktorab T & et al. Relationship between perceived organizational justice and moral distress in intensive care unit nurses. Nursing ethics. 2019;26(2):460-70.
7-Saufi NF, Anuar NE. Work stress and employee deviance on employees in putrajaya marriott hotel. Organised by: centre for language studies and generic development. 2018:178.
8-Yuniati D, Trisnawati AD, Rochmah TN. How is Patient Safety Culture, Perceived Organizational Support, and Contextual Performance Impacts Adverse Events? Biomolecular and Health Science Journal. 2022;5(2):93-8.
9-Ali ARAH. The Impact of Islamic Work Ethic and Perceived Organizational Support on Organizational Commitment of Islamic Bank Employees: The Role of Felt Obligation as Mediator: University of Malaya (Malaysia); 2019 15(2):373 – 394.
10-Ravalier JM. Psycho-social working conditions and stress in UK social workers. The British Journal of Social Work. 2019;49(2):371-90.
11-Ghayour Baghbani SM, Pourang A, Hoshyar V & et al. The effect of occupational stress on organizational citizenship nurses' behaviors: analyzing the role of organizational support. Quarterly Journal of Nursing Management. 2018;7(1):41-50.
12-Bennett RJ, Robinson SL. Development of a measure of workplace deviance. Journal of applied psychology. 2000;85(3):349.
13-Mahdi FS, Ghalavandi H. Investigating the mediating role of academic self-sufficiency and basic psychological needs in the relationship of social skills and social intelligence with academic achievement. 2024, 6(1), 351-372.
14-Eisenberger R, Huntington R, Hutchison S & et al. Perceived organizational support. Journal of Applied psychology. 1986;71(3):500.
15-Bekhradi Nasab V, Ahmadi M. Analyzing the Effect of Perceived Organizational Support on Organizational Citizenship Behavior with the Mediating Role of Organizational Indifference. Innovation Management and Operational Strategies. 2022;3(2):176-95.
16-Afshari M, Hejazi E, Ejei J & et al. A study of psychometric properties of Future Time Perspective Scale (FTPS) and its relation to academic achievement. Journal of Psychology. 2018. 22(2), 122–138.
17-Sheikhi S, Razavan B, Allahyari T. Investigation of the relationship between occupational stress and job burnout among bank employees. Health Science Monitor. 2023;2(4):217-24.
18-Aoki M, Aoki M, Kiewkarnka B & et al. Job stress among nurses in public hospitals in Ratchaburi province, Thailand. 2010; 9(1):19-27.
19-Hamidi Y, Bashirain S, Babamiri M & et al. Relationship between Stress and burnout of health workers. 2018; 5(1): 35-43.
20-Khatooni M, Mollahasan M, Khoainiha S. Job stress and its related factors in accountant employees of Qazvin University of Medical Sciences. 2011; 8(2):66-76.
21-Khorasanitorghi H. The relationship between job burnout and deviant behavior studied: North Khorasan Sports and Youth Directorate. Scientific Quarterly Journal of Applied Researches in Sports Management. 2016;4(3):79-90.[Persian]
22-Heidari A, Kazemi SB, Kabir MJ & et al. Relationship Between Turnover Intention and Perceived Organizational Support in Nurses of Hospitals in Gorgan, Iran. Journal of Modern Medical Information Sciences. 2023;9(3): 234-45.
23-Erfan Y, Mahnaz SH, Irfan Yen & et al. Perceived organizational support and quality of work life of operational staff of Tehran Emergency Center in 2021.[Persian]
24-Gorji HA, Etemadi M, Hoseini F. Perceived organizational support and job involvement in the Iranian health care system: A case study of emergency room nurses in general hospitals. Journal of education and health promotion. 2014; 3(1):58.
25-Kaffashpor A, Shojaean A, Alaghebandi Hosieni Toosi M. Effect of perceived organizational support on organizational citizenship behaviors with emphasis on the mediating role of job satisfaction. Iranian Journal of Nursing Research. 2017;12(1):42-8.
26-Khrais H, Higazee MZA, Khalil M & et al. Impact of organizational support on nursing job stressors: a comparative study. Health Science Journal. 2018;12(4):1-6.
27-Safari Y, Asadi M, Khalijian S & et al. Analysis of relationships between organizational support, trust and organizational commitment among nurses. 2018.
28-Omar F, Halim FW, Zainah A & et al. Stress and job satisfaction as antecedents of workplace deviant behavior. World Applied Sciences Journal. 2011;12(16):45-51.
29-Christian JS, Ellis AP. The crucial role of turnover intentions in transforming moral disengagement into deviant behavior at work. Journal of business ethics. 2014;119:193-208.
30-Shahed Z, Rabee Z. Designing a model to control the deviant behavior of hotel and hospital employees according to perceived organizational support, job burnout and job satisfaction. 2023. [Persian]
31-Ghayour Baghbani SM, Pourang A, Hoshyar V & et al. The effect of occupational stress on organizational citizenship nurses' behaviors: analyzing the role of organizational support. Quarterly Journal of Nersing Management. 2018;7(1):41-50.
32-Azim A, Hassan MS, Zaid DS & et al The influence of supervisor support, organizational trust on Workplace deviant behavior: do psychological contract matter. International Journal of Academic Research in Business and Social Sciences. 2020;10 (2).
33-Mohsen G, Shirin N. The relationship between stress, emotional burnout and organizational deviant behaviors in Zob Ahan Joint Stock Company "Evidence for the stress-burnout (imbalance)-compensation model". 2008.[Persian]
Type of Study: Research |
Subject:
managment
Received: 2024/08/6 | Accepted: 2024/08/27 | Published: 2024/12/30
Received: 2024/08/6 | Accepted: 2024/08/27 | Published: 2024/12/30
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