Volume 19, Issue 1 (4-2020)                   TB 2020, 19(1): 48-57 | Back to browse issues page


XML Persian Abstract Print


Download citation:
BibTeX | RIS | EndNote | Medlars | ProCite | Reference Manager | RefWorks
Send citation to:

Aghabagheri H, Mohaghar A, Kazemi A, Mazloomi Mahmoodabad S S. Patients Satisfaction from the Appointment Schedule; a case study in Shahid Sadoughi Specialized Clinic in Yazd. TB. 2020; 19 (1) :48-57
URL: http://tbj.ssu.ac.ir/article-1-2762-en.html
University of Tehran , aliyehkazemi@ut.ac.ir
Full-Text [PDF 556 kb]   (939 Downloads)     |   Abstract (HTML)  (1313 Views)
Full-Text:   (592 Views)
ORIGINAL   ARTICLE
 
Received:2018/07/23                                         Accepted:2018/09/10
 
 
Patients Satisfaction from the Appointment Schedule; a case study in Shahid Sadoughi Specialized Clinic in Yazd
 
Hossein Aghabagheri(Ph.D.S)1, Ali Mohaghar(Ph.D.)2, Aliyeh Kazemi(Ph.D.)3, Seyed Saeed Mazloomi Mahmoodabad(Ph.D.)4
 
1.PhD , Department  of Operational Research Management, Faculty of Management, University of Tehran, Tehran, Iran.
2.Professor, Department  of Industrial Management, Faculty of Management, University of Tehran, Tehran, Iran.
3.Corresponding Author:Associate Professor  Department of Industrial Management, Faculty of Management, University of Tehran, Tehran, Iran.     Email: aliyehkazemi@ut.ac.ir      Tel:02161117771
4.Professor , Department of Human Ecology, School of Public Health, Shahid Sadoughi University of Medical Sciences, Yazd, Iran.
 
Abstract
 
Introduction: Health services rendered by hospitals play an important role in satisfying the society. In this study, the level of patients satisfaction from the appointment schedule of the specialized clinic of Shahid Sadoughi in Yazd wasexamined.
Methods: The present descriptive-analytical research was conducted among patients with completed treatment steps using the random sampling method. A questionnaire was administered for data collection. T-test and Pearson correlation were applied to analyze the data.
Results:  The general satisfaction of patients had a significant relationship with  their gender and the city where they live. Men's general satisfaction was higher than that of women. Moreover, public satisfaction of native patients was higher than non-natives. Satisfaction with the appointment had a positive correlation with the waiting times, distribution of appointments, exact time appointments, choice of therapist, and consideration of preferences.
Conclusion: The number of clients who needed treatment in various medical disciplines was relatively significant and a high percentage of patients met one physician more than once. Many clients who referred to the clinic with a prior choice of a specialist had above-average satisfaction with the provided services. However, due to the relative dissatisfaction of some patients, it is necessary to have appropriate plans to eliminate the weaknesses and improve the conditions.
 
Keywords: Patients' satisfaction, Appointment schedule, Hospital health care services
Conflict of interest: The authors declared that there is no conflict of interest.
References
1-Pink GH, Murray MA, McKillop I. Hospital efficiency and patient satisfaction. Health Serv Manage Res.2003;1:24-38.
2-Ziaei H, Katibeh M, Mirzadeh MS, Sedigh M, Rabbanikhah Z, Javadi MA. Patient Satisfaction with Outpatient/Inpatient Ophthalmologic Services at Labbafinejad Medical Center. Bina J Ophthalmol. 2009;14(3):289-97. [Persian]
3-Ameryoun A, Pourtaghi G, Yahaghi E, Heidari S, Bahadori MM, Ebrahimnia M. Outpatient and Inpatient Services Satisfaction in Iranian Military Hospitals. Iran Red Crescent Med J. 2013;15(9):843-7.
4-Farzadi F, Maftoun F. Quality management: philosophy and trend. Payesh. 2002; 1:57-9. [Persian]
5-Puri N, Gupta A, Aggarval A. Outpatient satisfaction and quality of health care in North Indian medical institute. Int J Health Care Qual Assur. 2012;25(8):682-97.
6-McKee M, Healy J. The role of the hospital in a changing environment. Bulletin of the World Health Organization. 2000:78(6):803-10.
7-Nouri  H. Applying Servqual model in Rasoule Akram hospital. Tehran: Iran University of Medical Sciences. 2006. [Persian]
8-Gupta D. Surgical suites operations management. Production and Operations Management. 2007;16(6):689-700.
9-Dexter  F, Ledolter  J, Wachtel  RE. Tactical decision making for selective expansion of operating room resources incorporating financial criteria and uncertainty in subspecialties' future workloads. Anesth Analg. 2005;100(5):1425-32.
10-Omidvari S, Shahidzadeh A, Montazeri A, Azin SA, Harirchi AM, Soori H, et al. Patient satisfaction with emergency departments. Payesh 2008;7:141-52. [Persian]
1-Kowitlawakul Y, Zhi TJ, Qin HS, Mani LRN, Yobas P, Fai CM. Assessing Patient Satisfaction with Health care Services at Outpatient Urology Department of Tertiary Hospital in Singapore. European Journal for Person Centered Healthcare 2014;2(3):393-9.
12-Puri N, Gupta A, Aggarval A. Outpatient satisfaction and quality of health care in North Indian medical institute. International Journal of Health Care Quality Assurance. 2012;25(8):682-97.
13-Fustino NJ, Kochanski J. Improving Patient Satisfaction in a Mid-Size Pediatric Hematology Oncology Outpatient Clinic. J Oncol Pract.2015;11(5):416-20.
14-Ameryoun A, Pourtaghi G, Yahaghi E, Heidari S, Bahadori MM, Ebrahimnia M, Tahernezhad K. Outpatient and Inpatient Services Satisfaction in Iranian Military Hospitals. Iran Red Crescent Med J.2013;15(9): 843–7.
15-Arab M, Khabiri R, Pouragha B, Movahed.K E, Mohammadzadeh.J M. Development of an Outpatients’ Satisfaction Questionnaire for Hospitals of Tehran University of Medical Science. Hakim Health Sys Res.2014;17(2):127-37.
16-Keshtkaran  A, Heidari  A, Keshtkaran  V. Patient satisfaction in outpatient clinic of the hospital in Shiraz. Payesh journal.2011;4(11):465-59.[Persian]
17-Ansari H, Ebadi F, Molla S. Evaluation of patient’s satisfaction in hospitals under Iran University of Medical Sciences. Journal of Birjand University of Medical Sciences.2004;11:38-45. [Persian]
 
 
Type of Study: Research | Subject: Special
Received: 2018/07/23 | Accepted: 2018/09/10 | Published: 2020/04/29

Add your comments about this article : Your username or Email:
CAPTCHA

Send email to the article author


Rights and permissions
Creative Commons License This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.

© 2022 CC BY-NC 4.0 | Tolooebehdasht

Designed & Developed by : Yektaweb