The Journal of

1-Gholami Fesharaki  M, Akbari  H, Akbari  H, Mohamadian  M. Inpatient Satisfaction and Effecting Factors: Findings from a Large Sample Size Cross Sectional Study. Health Research Journal.2015;1(1): 23–32.
2-Akbary F, Hosseini M, Arab M, Chozokly N. Study of effective factors on inpatient satisfaction in hospitals of Tehran University of Medical Sciences. Journal of School of Public Health and Institute of Public Health Research.2006; 4(3):25-35.[Persian]
3-Ahmadi B, Ziwdar M, Rafiei S. Patients' satisfaction in first rank Hospitals of Tehran University of Medical Sciences: A cross-sectional study in 2009. Journal of Payavard Salamat.2010; 4(2):44-53.[Persian]
4-Kaur G, Sharma RD, Mahajan N.Exploring customer switching intentions through relationship marketing paradigm. International Journal of Bank Marketing.2012; 30(4): 280-302.
5-Vyas  V, Raitani  S.Drivers of customers  switching behaviour in Indian banking industry. International Journal of Bank Marketing.2014;32(4): 321-42.
6-Sathish  M, Kumar  KS, Naveen  KJ, Jeevanantham V.A study on consumer switching behaviour in cellular service provider: a study with reference to Chennai. Far East Journal of Psychology and Business.2011: 2(2):71-81.
7-CalvoPorral  C,Levy Mangin  JP. Switching behavior and customer satisfaction in mobile services: Analyzing virtual and traditional operators. Computers in Human Behavior. 2015;                  49: 532–40.
8-KrishnaKumar  K, Saranya  S. Switching Behavior of Toothpaste(A Study with Reference to Salem City). International Educational Scientific Research Journal.2016; 2(7): 85–6.
9-VanDenPoel  D, Lariviere  B. Customer attrition analysis for financial services using proportional hazard models. European journal of operational research.2004;157(1): 196-217.
10-Kim HS, Yoon CH. Determinants of subscriber churn and customer loyalty in the Korean mobile telephony market. Telecommunications Policy.2004; 28(9):751-65.
11-Masudi  U,Hasani  M. Factors Affecting Customers Brand Switching Behavior in Mobile Telecommunication Industry:A Study of Pabna District in Bangladesh. Asian Business Review.2016; 6(3):125–30.
12-SatishKumar C, Sawalikar R K. Effecting Factors of Customer Switching Behavior and Customer loyalty Behaviors in the Banking Industry. International Journal of Research. 2016; 3(11):1003–9.
13-Liang  D, Ma Z, Qi L. Service quality and customer switching behavior in China's mobile phone service sector. Journal of Business Research.2013; 66:1161–7.
14-Varshney NK. Exploring Service Quality, Switching Barriers and Customer Loyalty: Mediating Role of Switching Barriers. Journal of Marketing and Consumer Research.2016; 20: 35–9.
15-Kheiri B, Ahmadi E. A Review of Factors Affecting Customers Switching Behavior Intention and its Consequences. Journal of Development in Monetary and Banking Management.2014; 2(2):101-26.[Persian]
16-Frost  FA, Kumar  M. Intservqual: an internal adaptation of the GAP model in a large service organization. Journal of Services Marketing. 2000; 4(5): 358-77.
17-Zaim  H, Bayyurt N, Zaim S. Service Quality and Determinants of Customer Satisfaction in Hospitals: Turkish Experience. International Business & Economics Research Journal.2010;9(5): 51-8.
18-Chou SY, Shen GC, Chiu YT, Chou HC. Multichannel service providers' strategy: Understanding customers' switching and free-riding behavior. Journal of Business Research 2015; http://dx.doi.org/10.1016/j.jbusres.2015;12:34-47
19-Lee Y, Kao H. Effects of service quality on customer loyalty – a case of Taiwanese Watsons personal car stores. Universal journal of management .2015; 3(5): 187-97.
20-Motallabi N, Najafzade MR. The effect of services quality on loyalty and satisfaction of sport customer in Orumyah. Indian journal of fundamental and applied life sciences.2015; 5(2):1101-5.
21-Zarei E, Daneshkohan A, Khabiri R, Arab M. The effect of hospital service quality on patient`s trust. Iran red crescent medical journal.2015;17(1):1-5.
22-MunawarKhan  M, Fasih M.  Impact of Service Quality on Customer Satisfaction and Customer Loyalty: Evidence from Banking Sector. Pakistan Journal of Commerce and Social Sciences.2014; 8(2): 331- 54.
23-Moisescu OI, Gica OA. The impact of service quality on customer behavioral loyalty in the case of travel agencies from Romania. Contemporary Approaches and Challenges of Tourism Sustainability.2014; 16(8):1191-204.